What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceCisco Jabber Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Cisco Jabber.
86 Likeliness to Recommend
93 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Client Friendly Policies
- Effective Service
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
Audio Conferencing VoIP
Video Conferencing
Audio Controls
Virtual Whiteboard
File Transfer
Audio Conferencing Call in Bridge
Facilitator Functions
Screen Share
Application Share
Keyboard Mouse Control
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Also Featured in...
Cisco Jabber Reviews
Holirca Denisa S.
- Role: Industry Specific Role
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2022
Safe professional communication tool
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber conversations are confidential, making it an excellent collaboration tool. The product's convenient and straightforward design makes it quickly adaptable for newbies and requires less time to become acquainted with the program for smooth conversations. One of its greatest solutions is to route calls from Jabber to a private phone line.
What is your favorite aspect of this product?
We required a softphone under pandemic settings as we were capturing actual Cisco IP devices. We may continue to create voice recordings of our personnel' devices like a span less recording approach while utilizing Cisco Jabber.
What do you dislike most about this product?
Jabber frequently refreshes and becomes stuck, causing it to lag while using and necessitate waiting for it to be refreshed before using the program, which normally consumes a long time. The Jabber symbol on desktop is permanent, which occasionally interferes with our interactions on the display, producing latency.
What recommendations would you give to someone considering this product?
Cisco Jabber is among Cisco's quality products. One can easily integrate it in business setting, plus Cisco's support staff is well-educated and capable of providing necessary assistance.
Pros
- Effective Service
- Respectful
- Generous Negotitation
- Continually Improving Product
Aurora D.
- Role: Industry Specific Role
- Industry: Energy
- Involvement: End User of Application
Submitted Feb 2022
Very effective program for instant messaging
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is a communication platform. This system allows the division of departments into several groups. This program also allows the use of another platform to check meeting and calendar issues. This program is also very effective in instant messaging. This is an excellent software phone solution that uses Bluetooth headsets for unparalleled mobility.
What is your favorite aspect of this product?
This program can interact with IM and Presence in real-time. This program also provides a complete collaboration experience for our iPad and Microsoft Office communication. Further, this program also allows mobile collaboration anywhere on any device.
What do you dislike most about this product?
This program does not keep chat records with other people. The program wants to see a higher degree of integration with the active directory, so it can automatically create groups. Also, this platform can access old conversation.
What recommendations would you give to someone considering this product?
It is an excellent communication tool that ensures and facilitates communication through instant messaging.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Chiara J.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Cisco Jabber is an efficient collaborative tool
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is an ultra-efficient unified intelligence administration. It provides instant messaging, voice and video calls, voice messaging, desktop sharing, conferences, and status. It can also be used as a softphone, so no IP phone is needed.
What is your favorite aspect of this product?
The program can interact with IM instantly and interact with users. Enterprise-class IP voice and video telephony. Cisco Jabber is also integrated with Microsoft Office, which allows us to view the availability status of other users and contact them from within Microsoft Office. Besides, the status will be automatically updated.
What do you dislike most about this product?
In this program messaging is only open within the company, not determined. Similarly, calling behind NAT does not work. There are also no push notifications on Android gadgets. More, it uses a lot of battery on mob equipment.
What recommendations would you give to someone considering this product?
Before using Cisco Jabber we were using another meeting software which we used to have a lot of difficulty in communicating with each other so after using this software now all our problems have been solved. I would advise others to use it too.
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Continually Improving Product