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Cisco Jabber Logo
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Cisco Systems

Cisco Jabber

8.4 / 10
Category
Cisco Jabber
8.4 / 10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

82 Likeliness to Recommend

92 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

5% Negative
8% Neutral
87% Positive

Pros

  • Trustworthy
  • Transparent
  • Effective Service
  • Fair

Feature Ratings

Average 82

Instant Messaging

89

Notifications

87

Search

83

File Sharing Collaboration

82

Cross Platform Support

81

Document Collaboration

79

Granular Access Management

79

Integration With Productivity Tools

77

Vendor Capability Ratings

Average 79

Ease of Implementation

94

Availability and Quality of Training

91

Ease of Customization

91

Ease of IT Administration

91

Ease of Data Integration

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

81

Vendor Support

80

Business Value Created

78

Product Strategy and Rate of Improvement

74

Cisco Jabber Reviews

TyRell V.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Made work harder, and was not reliable

Likeliness to Recommend

5 / 10

What differentiates Cisco Jabber from other similar products?

Cisco allows you to call, and receives calls through a company number. Does not have much different from other products

What is your favorite aspect of this product?

The simplicity of the program, easy to use

What do you dislike most about this product?

The product would repeatedly not load when you first start the computer. It would cause me to lose time at work trying to get it to load. The product is not reliable and company's should just use Skype or Teams to make calls.

What recommendations would you give to someone considering this product?

Explore other options because this product is not reliable and crashes frequently.

Pros

  • Includes Product Enhancements
  • Security Protects

Cons

  • Commodity Features
  • Less Inspiring
  • Leverages Incumbent Status

Andrés C.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Good for messaging

Likeliness to Recommend

7 / 10

What differentiates Cisco Jabber from other similar products?

good for messaging

What do you dislike most about this product?

it's a limited platform.

What recommendations would you give to someone considering this product?

validated first if this fits your requirements

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Helps Innovate

Michele B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Excellent communication instrument.

Likeliness to Recommend

7 / 10

What differentiates Cisco Jabber from other similar products?

It differs from other programs because it supports third-party integrations like Microsoft Office 365, Google G Suite, and others, making it a powerful and flexible tool for business communication and collaboration with security and compliance capabilities.

What is your favorite aspect of this product?

I like Cisco Jabber because of how simple it is to use. Its familiarity with other messaging apps means that anyone can pick it up quickly and start using it right away. Not only does it prevent our inboxes from becoming overflowing, but it also significantly boosts team collaboration and productivity by allowing quick group conversations that would not be possible through email alone due to its integration with Outlook calendars and its availability as both a mobile and desktop application.

What do you dislike most about this product?

In my experience, Cisco Jabber has been flawless. It's user-friendly since you can change the fonts and colors to suit your needs. It also has high-quality video chatting features. Every week, we hold a meeting with our team, and the video and audio are always crystal clear. The talks I have with it are always enjoyable.

What recommendations would you give to someone considering this product?

Cisco Jabber is a cheap and efficient instant messaging service that comes highly recommended from me. It's useful for a wide variety of customers and businesses both inside and outside the organization.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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