What is Chorus.ai?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus.ai?
Pros
- Respectful
- Acts with Integrity
- Trustworthy
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Application Integration
Custom Scorecard Templates
Dashboards, Analytics and Reporting
Coaching Records
Collaboration
Call Ingestion
Gamification
LMS Integration
Video Practice
AI Feedback
Coaching Notes
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
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Chorus.ai Reviews
Shaun H.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
An amazing coaching tool!
Likeliness to Recommend
What differentiates Chorus.ai from other similar products?
The integration with Zoominfo is key. You can remain under the Zoominfo ecosystem, manage one contract, manage one client services team, etc. The integration with Salesforce is great, and their developments with AI are improving.
What is your favorite aspect of this product?
My favorite aspect is how easy it is to admin, and how easy it is to navigate as an end user. The tool takes 0 FTEs to support from an administration perspective after you set it up. And our support team rarely needs to help end users with questions around how to use the platform. Its very intuitive to use.
What do you dislike most about this product?
Sometimes Chorus won't join the Zoom meeting if certain criteria isn't met. For example if the invite changes last minute, Chorus won't sync fast enough to then plan to join the rescheduled meeting. This can be frustrating as the only solution is to manually force Chorus to join the Zoom (which people rarely remember to do).
What recommendations would you give to someone considering this product?
Try before you buy! Reach out to them for a demo, they'll gladly accommodate. Make sure it meets your needs.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Effective Service
Maggie O.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2024
Helpful Tool for AE's
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Adeetya U.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
Reliable-User Friendly-Next thing in the market
Likeliness to Recommend
What differentiates Chorus.ai from other similar products?
Adaptable-Reliable-AI
What is your favorite aspect of this product?
The product simply integrates with different internal products
What do you dislike most about this product?
Sometimes it lags
What recommendations would you give to someone considering this product?
Regular updates required
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing