Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

Filter By

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Topic Generator

86

Article Summarizer

86

Multi-Language Support

84

Style and Tone Suggestions

84

Text Personalization

83

Long Form Content Generation

83

Customization

82

Templates

81

Auto-Completion and Predictive Text

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

80

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

80

Vendor Support

76

ChatGPT Reviews

Vivek C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

ChatGPT: The Bot that revolutionized IT

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT was trained on a large bunch of data, around 570GB of datasets so this makes it stand apart from its competitors in accuracy. ChatGPT is accurate in its result due to this point.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its responses are personalized and human-like so it does not feel like users are talking to a bot, which makes it entertaining and engaging.

What do you dislike most about this product?

I dislike its mathematical errors which it does on regular basis, sometimes ChatGPT fails to calculate even simple mathematical operations.

What recommendations would you give to someone considering this product?

ChatGPT provides a lot of features in its free product, so using it thoroughly can help users on getting a clear idea if they really want to proceed with buying the paid subscription.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ansh K.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Good to go

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It's ability to find out the answer very quickly and with vast example

What is your favorite aspect of this product?

The continuity of providing the factual answer

What do you dislike most about this product?

Nothing specific

What recommendations would you give to someone considering this product?

A good to go product would save a lot of time

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tarun R.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

powerful fully loaded ai tool for all works

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It doesn't feel as robotic as some others, which makes talks more interesting. More often than not, ChatGPT seems to really understand what I'm saying.

What is your favorite aspect of this product?

It gets what I'm saying even when I'm not sure. It feels strangely normal to talk to them. I love how ChatGPT helps me understand hard ideas and learn new things. Whatever you think, it writes! We still have fun when they're not there.

What do you dislike most about this product?

There are times when it gets things wrong, its worldview is narrow, and the things it writes can become dull.

What recommendations would you give to someone considering this product?

ChatGPT is a terrific tool for brainstorming, research, and creative fun if you're fascinated about AI.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular ChatGPT Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171