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AvidXchange

AvidXchange

Composite Score
7.4 /10
CX Score
7.7 /10
Category
AvidXchange
7.4 /10

What is AvidXchange?

With AP automation solutions, powered by AI, businesses like yours can increase efficiency, visibility, and control in your accounts payable process. Seamlessly integrated with your current accounting system or ERP, and connected to one of the largest supplier networks, you’re able to process invoices and make payments without touching any paper.

Company Details


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Awards & Recognition

AvidXchange won the following awards in the AP Automation category

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AvidXchange Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AvidXchange.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AvidXchange?

5% Negative
5% Neutral
90% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Compliance Management

87

Content Repository

85

Batch Processing

85

Automated Workflow

84

Self Service Portal

84

Optical Character Recognition

84

Payment Tracking

83

Fraud Management

82

Payments Scheduling

79

Reconciliation

77

Vendor Capability Ratings

Average 81

Ease of IT Administration

89

Usability and Intuitiveness

86

Ease of Implementation

85

Business Value Created

84

Breadth of Features

83

Ease of Data Integration

81

Ease of Customization

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Vendor Support

79

Quality of Features

75

AvidXchange Reviews

Pondoski G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

AvidInvoice Review

Likeliness to Recommend

9 /10

What differentiates AvidXchange from other similar products?

With AvidInvoice, invoice management is easy and it is even better thanks to the many machine learning features.

What is your favorite aspect of this product?

I like that using AvidInvoice is easy The software comes with machine learning features It makes invoice management easy

What do you dislike most about this product?

Not a single dislike as AvidInvoice has exceptionally met our needs.

What recommendations would you give to someone considering this product?

I recommend AvidInvoice for AP Automation considering its numerous capabilities including invoice management and some of the best machine learning features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Amber Y.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use once you learn how to navigate.

Likeliness to Recommend

8 /10

What differentiates AvidXchange from other similar products?

It’s more efficient and allows for automation with invoice processing.

What is your favorite aspect of this product?

The automation

What do you dislike most about this product?

It could be a little more accurate when it comes to budgeting.

What recommendations would you give to someone considering this product?

Make sure that you specify what you are wanting to get out of it and have the account manager and customer success team to tailor it to the needs of your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jacqui L.

  • Role: Finance
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Harnesses power of multiple software

Likeliness to Recommend

10 /10

What differentiates AvidXchange from other similar products?

I switched from a healthcare accounting role to a manufacturing accounting role. My new company is currently using 4 softwares to execute what Avid manages to do in one portal. That is not even including payment processing.

What is your favorite aspect of this product?

Avid is a one stop shop for AP, POs, workflows, compliance, and payment runs. Avid does what AP specialists do so it gives time for more analysis and research (the fun stuff).

What do you dislike most about this product?

I wish that there was a little more customization as far as workflows are concerned that were specific to our organization, but they actually take advice from users and are implementing that change in 2023

What recommendations would you give to someone considering this product?

Do it. You save yourself money, time, and monotonous work.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
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