What is Ada?
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Availability
Workflow Processing
Integration With CRM
Application Programming Interface
Personalized Service
Learning and Adaptability
Leads Generation
Voice or Text Input
Multi-channel
Knowledgebase
Wayfinding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Quality of Features
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
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Ada Reviews
Anthony I.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2021
Great tool for self serve support!!
Likeliness to Recommend
What differentiates Ada from other similar products?
Ada's chat solution is completely configurable, allowing for you to curate each customer interaction from the ground up. Our support team has seen the immediate benefit to using Ada with most level one inquiries being tackled by the bot without the need of support.
What is your favorite aspect of this product?
My favourite aspect of Ada, is not the product at all but the success team. Ada has done a phenomenal job of guiding us through the platform and really driving results. Our support KPI's are in much better shape since using Ada, and the ease of use to the platform makes it easy for us to scale quickly.
What do you dislike most about this product?
Some of the building answers can be a challenge to navigate when becoming very long. Although Ada does a great job of breaking things down for us, to ensure our team stays on track. Through sorting variables, and ensuring our setup is clean.
What recommendations would you give to someone considering this product?
I'd highly recommend looking at the cost last, but identifying how much each support interaction is worth to you, and how much an agents time is worth. Self Serve will always out weigh an agents time, and will lead to more successful and happier customer support interactions.
Pros
- Enables Productivity
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Nathalia A.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2021
Easy construction of flows and good relationship!
Likeliness to Recommend
What differentiates Ada from other similar products?
easy construction of flows and good relationship with support.
What is your favorite aspect of this product?
easiness in the construction and maintenance of the answers.
What do you dislike most about this product?
not having a general visual flowchart of the entire bot.
What recommendations would you give to someone considering this product?
is a simple and easy to use tool, even for beginners. it is very didactic and has a tool to facilitate the construction and improvements of the bot.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
George A.
- Role: C-Level
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Apr 2021
Incredible product backed by a fantastic ACX team.
Likeliness to Recommend
What differentiates Ada from other similar products?
Low to minimal code, truly CX-focused, digital omni-channel integrations, speed-to-market, and their ACX team.
What is your favorite aspect of this product?
Ease of use and personalization capabilities.
What do you dislike most about this product?
Lack of voice integration.
What recommendations would you give to someone considering this product?
Would highly recommend.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity