What is Ada?
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Availability
Workflow Processing
Integration With CRM
Application Programming Interface
Personalized Service
Learning and Adaptability
Leads Generation
Voice or Text Input
Multi-channel
Knowledgebase
Wayfinding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Quality of Features
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
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Ada Reviews
Ben S.
- Role: C-Level
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Ada is simply the best option for a great chatbot
Likeliness to Recommend
What differentiates Ada from other similar products?
Overall quality and reputation
What is your favorite aspect of this product?
Ada Glass For Zendesk
What do you dislike most about this product?
Building the answer blocks
What recommendations would you give to someone considering this product?
Buy Ada! Don’t waste time on less expensive options. You’ll regret it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anne W.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Easy to use and great for beginners in A.I.
Likeliness to Recommend
What differentiates Ada from other similar products?
Very easy to use, there is also an academy to learn how to use the product
What is your favorite aspect of this product?
It's great that you can add variables to the bot to surface answers depending on what website the client is from, what type of user, or what type of device they're using.
What do you dislike most about this product?
I would like to be able to see a list of variables from our APIs, right now you have to memorize them or keep a list on locally.
What recommendations would you give to someone considering this product?
If you aren't tech savvy and have never used a chatbot this is a software that's easy to use and format. The support for this products is great, and it's actually really fun programming the answers and questions if you are interested in A.I.
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Sid S.
- Role: Operations
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Great product once setup properly.
Likeliness to Recommend
What differentiates Ada from other similar products?
Ada offers more features compared to similar softwares
What is your favorite aspect of this product?
The customizability
What do you dislike most about this product?
The complexity
What recommendations would you give to someone considering this product?
Take your time with it
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features