Infrastructure Operations icon

Vendor Landscape: Collaboration Platforms

Integration and user immersion feed directly to the bottom line.

Get Instant Access
to this Blueprint


You are currently over the vendor limit, please adjust your weightings to equal exactly 100%.


You are currently over the product limit, please adjust your weightings to equal exactly 100%.

What matters more, the vendor score or the product score? As you weigh the importance, we will generate the vendor shortlist to match your needs.

View Vendor Shortlist

What is a shortlist?

A shortlist is a personalized list of vendors based on the criteria you define. Your shortlist offers more information about vendor's strengths, weaknesses, price-points, etc, and ranks them according to your needs.

Access this Vendor Shortlist by logging in with your Info-Tech Research Group membership or unlocking this content.


What is a Value Score?

The Value Score indexes each vendor’s product offering and business strength relative to their price point. It does not indicate vendor ranking.

Vendors that score high offer more bang for the buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower.

Price-conscious enterprises may wish to give the Value Score more consideration than those who are more focused on specific vendor/product attributes.

View Storyboard

Solution Set Storyboard Thumbnail


  • Philips
  • 3M
  • Humana
  • Jive
  • Socialcast
  • Interactive Intelligence
  • 3 anonymous contributors
  • The adoption of collaboration platforms is rapidly accelerating. Not all platforms are created equally, and choosing the right platform can be a daunting task in a market with many emerging new features, like social collaboration, file synchronization, and shifting delivery options.
  • Collaboration platforms are not an island and must integrate well with other major enterprise applications such as CRM, ERP, ECM, and desktop productivity tools.
  • This solution set will help you understand and identify collaboration opportunities that exist within your organization, identify leading vendors and compare capabilities, and select the right solution to implement.

Our Advice

Critical Insight

  • Tools chosen by the user have staying power: With so many freemium collaboration options available, shadow IT likely abounds in your environment. Don’t waste these experiences. Leverage this user choice and the free trials available to inform tool selection and make a confident investment.
  • Value = Engagement: Identify the specific use cases and value propositions a tool should fulfill for users before selecting or introducing a tool even as a trial. IT and the business need to clearly communicate the tangible value of a tool to gain user engagement.
  • Immersion is the mother of adoption: Tools that integrate with current business processes and applications and create multiple experiences for users will be more likely to stick. Look for tool capabilities that immerse the user in productive ways.

Impact and Result

  • Understand what’s new in the enterprise collaboration market and how the ongoing convergence of traditional feature sets with social capabilities is enabling a new generation of collaboration solutions.
  • Evaluate collaboration platform vendors and products for your enterprise needs.
  • Determine which products are most appropriate for particular use cases and scenarios.

Research & Tools

1. Evaluate the leading solutions for mid-market collaboration platforms

Understand the market and available options.

2. Identify the mid-market collaboration platform solution that best meets your needs

Develop a shortlist to speed the selection process.

3. Issue an RFP to the shortlist of vendors

Solicit responses from shortlisted vendors to find optimal enterprise fit.

4. Review RFP winners

Ensure that selected proponents can deliver when it counts.

Guided Implementations

This guided implementation is a three call advisory process.

Guided Implementation #1 -

Call #1 - Shortlist Assistance and Requirements

Get off to a productive start: Discuss the market space and how vendors are evaluated. Decide which platform suits you best and narrow down the options based on customized requirements.

Guided Implementation #2 -

Call #1 - RFP and Budget Review

Interpret and act on RFP results: Review vendors’ RFPs and ensure the solution will meet your needs. Discuss average pricing of solutions and what can fit into your budget.

Guided Implementation #3 -

Call #1 - Negotiation and Contract Review

Purchase optimization: Review contracts and discuss best practices in negotiation tactics to get the best price for your solution.

Member Testimonials

Unlock Sample Research

After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.




$ Saved

Days Saved

Cenveo, Inc.

Guided Implementation




Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019