Infrastructure Operations icon

Respond Effectively to COVID-19

IT departments must take the lead on pandemic response planning.

Get Instant Access
to this Blueprint

COVID-19 still has a lot of unknowns. Despite efforts by international and regional health authorities, misinformation and misinterpretation of available information are complicating the situation as individuals and organizations seek to quickly understand the risks posed to themselves and others.

Our Advice

Critical Insight

  • There is time to prepare for the impact COVID-19 is having – and will have – on organizations worldwide, but the window is closing. The time to prepare your pandemic response plan is now!
  • Look at ensuring communication channels are open and a plan for regular important updates are in place.
  • Create a small cross-functional team to make decisions, share information, and avoid bureaucracy.
  • Review, update, and deploy your business continuity plan.

Impact and Result

What you need to know about COVID-19 and what can you do to prepare NOW:

  • Take immediate actions to provide calm and information, assign clear accountability, address work travel, promote proper hygiene, and limit the opportunity for the virus to spread in your organization.
  • Monitor updates daily from reputable health authorities about the spread of COVID-19.
  • Begin or review crisis management and business continuity planning for the inevitable impact to your organization as the situation deteriorates globally.

Research & Tools

Start here – read the Executive Brief

Read our Executive Summary to understand how all the pieces fit together and how to form a rational and productive response to pandemics.

1. Plan to support remote work

Working from home will not be optional during a pandemic, and HR needs to be able to support hundreds or thousands of remote workers. Equip managers and employees with information and guidance to set them up for success and address key implementation issues and cultural barriers.

Talk to an Analyst

Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

Book an Analyst Call on this topic.

You can start as early as tomorrow morning. Our analysts will explain the process in your first call.

Get advice from a subject matter expert.

Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and setting the direction for your next project step.

Member Testimonials

Unlock Sample Research

After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.




$ Saved

Days Saved

Tri-Angular Consulting LLC

Guided Implementation




City Of Regina, The

Guided Implementation




City Of Kawartha Lakes

Guided Implementation




Sekisui Diagnostics, LLC

Guided Implementation




Grain Craft

Guided Implementation




St. Lawrence County

Guided Implementation




Search Code: 91375
Published: March 4, 2020
Last Revised: March 4, 2020

Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019