- Ken Piddington, CIO and Executive Advisor, MRE Consulting
- Sterling Bjorndahl, Director of IT Operations, eHealth Saskatchewan
- Dan Dibben, Senior Director of Systems Development, Father Flanagan’s Boys Home
- Naresh Mongroo, Chief Technology Officer, Guardian Shared Services Limited
- Geoff Temple, Manager of Application Development, Children’s Aid Society of Toronto
- Anonymous Contributor, CIO, IT Asset Management Company
- Anonymous Contributor, Applications Manager, Gaming and Hospitality Company
- As an application leader, you are expected to quickly familiarize yourself with the current state of your applications environment.
- You need to continuously demonstrate effective leadership to your applications team while defining and delivering a strategy for your applications department that will be accepted by stakeholders.
- The applications department can be viewed as the face of IT. The business often portrays the value of IT through the applications and services they provide and support. IT success can be dominantly driven by the application team’s performance.
- Conflicting perceptions lead to missed opportunities. Being transparent on how well applications are supporting stakeholders from both business and technical perspectives is critical. This attribute helps validate that technical initiatives are addressing the right business problems or exploiting new value opportunities.
Impact and Result
- Get to know what needs to be changed quickly. Use Info-Tech’s advice and tools to perform an assessment of your department’s accountabilities and harvest stakeholder input to ensure that your applications operating model and portfolio meets or exceeds expectations and establishes the right solutions to the right problems.
- Solidify the applications long-term strategy. Adopt best practices to ensure that you are striving towards the right goals and objectives. Not only do you need to clarify both team and stakeholder expectations, but you will ultimately need buy-in from them as you improve the operating model, applications portfolio, governance, and tactical plans. These items will be needed to develop your strategic model and long-term success.
- Develop an action plan to show movement for improvements. Hit the ground running with an action plan to achieve realistic goals and milestones within an acceptable timeframe. An expectations-driven roadmap will help establish the critical structures that will continue to feed and grow your applications department.
This guided implementation is a seven call advisory process.
Guided Implementation #1 - Get to know your team
Call #1 - Review your and your team’s role and responsibilities to satisfy team expectations and execute your operating model.
Call #2 - Discuss the findings behind the assessment of your team’s ability to execute your operating model.
Guided Implementation #2 - Get to know your stakeholders
Call #1 - Review your understanding of your stakeholders, their needs, and the channels they use to interact with your team.
Call #2 - Discuss findings behind the satisfaction assessment of your applications services and portfolio.
Guided Implementation #3 - Develop your applications strategy
Call #1 - Review your applications expectations and root-cause analysis of key issues and opportunities.
Call #2 - Review your future state and the tactical plan to achieve this state.
Call #3 - Review your applications strategy and your approach to present it to your team and stakeholders.
Book Your Workshop
Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Get to Know Your Team
- Understand the expectations, structure, and dynamics of your applications team.
- Review your team’s current capacity.
- Gauge the team’s effectiveness to execute their operating model.
Key Benefits Achieved
- Clear understanding of the current responsibilities and accountabilities of your teams.
- Identification of improvement opportunities based on your team’s performance.
Define your team’s role and responsibilities.
- Current team structure, RACI chart, and operating model
Understand your team’s application and project portfolios.
- Application portfolios currently managed by applications team and projects currently committed to
Understand your team’s values and expectations.
- List of current guiding principles and team expectations
Gauge your team’s ability to execute your operating model.
- Team effectiveness of current operating model
Module 2: Get to Know Your Stakeholders
- Understand the expectations of stakeholders.
- Review the services stakeholders consume to support their applications.
- Gauge stakeholder satisfaction of the services and applications your team provides and supports.
Key Benefits Achieved
- Grounded understanding of the drivers and motivators of stakeholders that teams should accommodate.
- Identification of improvement opportunities that will increase the value your team delivers to stakeholders.
Understand your stakeholders and applications services.
- Expectations stakeholders have on the applications team and the applications services they use
Define stakeholder expectations.
- List of applications expectations
Gauge stakeholder satisfaction of applications services and portfolio.
- Stakeholder satisfaction of current operating model
Module 3: Develop Your Applications Strategy
- Align and consolidate a single set of applications expectations.
- Develop key initiatives to alleviate current pain points and exploit existing opportunities to deliver new value.
- Create an achievable roadmap that is aligned to organizational priorities and accommodate existing constraints.
Key Benefits Achieved
- Applications team and stakeholders are aligned on the core focus of the applications department.
- Initiatives to address the high priority issues and opportunities.
Define your applications expectations.
- List of applications expectations that accommodates the team and stakeholder needs
Investigate your diagnostic results.
- Root causes to issues and opportunities revealed in team and stakeholder assessments
Envision your future state.
- Future-state applications portfolio, operating model, supporting people, process, and technologies, and applications strategic model
Create a tactical plan to achieve your future state.
- Roadmap that lays out initiatives to achieve the future state
Finalize your applications strategy.
- Completed applications strategy
After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.