Vendor Landscape: Enterprise Content Management for Knowledge Workers

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ECM platforms enable many aspects of an information governance program by ensuring related pieces of content can be found even when created and stored by different departments or over long periods of time.
Most organizations struggle to create and maintain the appropriate taxonomy and metadata to fully enable an ECM system. The new generation of tools can automate many aspects through full text search and automated generation of document tags.
SharePoint has the highest adoption rate of any product in this landscape.

Our Advice

Critical Insight

Look past high adoption and evaluate all of the products before settling for SharePoint. There are many products at the same or lower price point that have better features.
Focus on your primary use case and ensure that the RFP and demo reflect the key scenarios that you are looking to enable.
Usability of the system for end users and IT is the key to success with ECM products.

Impact and Result

Understand what products are available to support your content management for knowledge workers.
Evaluate the vendors based on the features that matter to your organization.
Determine which products are most appropriate for your particular use case and scenario.

Vendor Landscape: Enterprise Content Management for Knowledge Workers Research & Tools

1. Evaluate the leading solutions for ECM

Understand the market and available options.

2. Identify the ECM products that meets your needs

Develop a shortlist to speed the selection process.

3. Issue an RFP to the shortlist of vendors

Solicit responses from shortlisted vendors to find optimal enterprise fit.

4. Review RFP winners

Ensure that selected proponents can deliver when it counts.

Vendor Landscape: Enterprise Content Management for Knowledge Workers visualization

Take advantage of embedded BPM tools to enable knowledge transfer and information use.

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Table of Contents

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Speak With An Analyst

Get the help you need in this 1-phase advisory process. You'll receive 3 touchpoints with our researchers, all included in your membership.

Call 1: Shortlist Assistance and Requirements

Get off to a productive start: discuss the market space and how vendors are evaluated. Decide on which deployment option suits you best and narrow down the options based on customized requirements.
Call 2: RFP and Budget Review

Interpret and act on RFP results: review vendor RFPs and ensure the solution is meeting your needs. Discuss average pricing of solutions and what can fit into your budget.
Call 3: Negotiation and Contract Review

Purchase optimization: review contracts and discuss best practices in negotiation tactics to get the best price for your solution.