Implement IT Asset Management
Create a proactive program that can respond to the dynamic nature of ITAM.
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Contributors
- Karen Frantel, IT Asset Manager, Wynn Resorts Ltd.
- Mary Cortes, Security Technical Writer, Wynn Resorts Ltd.
- Guy St. Yves, Team Lead – Asset Management, eHealth Saskatchewan
- Patrick Prudhomme, IT Manager, Plum Healthcare
- Daniel Haight, GIS Manager, City of Springfield
- Eric Schmidt, Help Desk Manager, Douglas County
- Irene Manning, Director of Strategic Services and Finance, Palm Beach County
- Tyrell Hall, ITAM Program Coordinator, Palm Beach County
- Robert Houle, Senior Manager IS Quality Assurance, Tufts Health Plan
- Ron Kirkland, Manager ICT Security & Customer Support, Crawford and Co.
- Simon Parsons, Head of Technical Operations - ITG, Fujitsu U.K.
- Harry Banks, Manager of End User Technology, Southern Company
- Kimberly Key, IT Product Certification & Delivery Supervisor, Southern Company
- Rossana DiMito, Governance Program Manager, NAV Canada
- Naeela Shah, IT Governance Manager, Toyota Canada
- Marc Bergeron, Senior System Analyst, Tembec
Your Challenge
- Clients are troubled by high hardware and software life-cycle costs.
- Software licensing audits are increasing in frequency and cost.
- Insecure assets can result in the leak of sensitive data.
- Asset managers and service desk managers do not know where to start.
Our Advice
Critical Insight
- IT asset management (ITAM)’s real value doesn’t emerge from compliance; it comes from strengthening other IT services.
- Proactive asset management can prevent an audit from happening.
- Treat ITAM like a process, not a project.
Impact and Result
- Develop an IT asset management standard operating procedure.
- Draft a list of technical requirements for an ITAM solution to help generate a shortlist.
- Save thousands on lost or stagnant equipment and costly data breaches.
- Improve other processes by leveraging IT asset data.
Start here – read the Executive Brief
Read our concise Executive Brief to find out why you should implement IT asset management, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.
1. Design IT asset procurement processes
Define the scope of your IT assets and the process to procure them.
2. Design IT asset intake and maintenance processes
Define the storage, deployment, and maintenance processes of your hardware and software.
3. Design IT asset security and disposal processes
Define an asset security policy and workflows for asset disposal and recovery processes.
4. Design IT contract and audit management processes
Develop an audit preparation strategy and create an implementation roadmap.
Guided Implementations
This guided implementation is an eight call advisory process.
Guided Implementation #1 - Design IT asset procurement processes
Call #1 - Define organizational assets and program goals.
Call #2 - Design IT asset procurement processes.
Guided Implementation #2 - Design IT asset intake and maintenance processes
Call #1 - Design IT asset receiving and inventory processes.
Call #2 - Design IT asset deployment and maintenance processes.
Guided Implementation #3 - Design IT asset security and disposal processes
Call #1 - Design IT asset security processes.
Call #2 - Design IT asset recovery and disposal processes.
Guided Implementation #4 - Design IT contract and audit management processes
Call #1 - Design contract and audit processes.
Call #2 - Develop an IT asset management roadmap.
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Asset Management Course
Create a proactive program that can respond to the dynamic nature of ITAM.
This course makes up part of the Infrastructure & Operations Certificate.
Course information:
- Title: Asset Management Course
- Number of Course Modules: 5
- Estimated Time to Complete: 2-2.5 hours
- Featured Analysts:
- Sandi Conrad, Sr. Research Director, Infrastructure Practice
- Gord Harrison, SVP of Research and Advisory
- Now Playing: Executive Brief
Book Your Workshop
Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Define Scope and Procurement
The Purpose
- Define scope and procurement.
Key Benefits Achieved
- Scope aligned to business goals.
- Procurement workflows for hardware and software.
Activities
Outputs
Define assets in your organization.
- Reporting requirements
- Asset management goals
Define ITAM roles and responsibilities.
- RACI chart
Define standards for hardware procurement.
- Hardware procurement workflow
Define standards for software procurement.
- Software procurement workflow
Module 2: Manage Usage Lifecycle
The Purpose
Define workflows that manage intake through to maintenance.
Key Benefits Achieved
Workflows and asset standards identified.
Activities
Outputs
Draft workflows for hardware receiving, inventory, and tracking.
- Target-state output for hardware inventory
Draft workflows for software receiving, inventory, and tracking.
- Target-state output for software inventory
Draft workflows for hardware deployment and maintenance.
- Target-state output for hardware deployment and maintenance
Draft workflows for software deployment and maintenance.
- Target-state output for software deployment and maintenance
Module 3: Protect Against Data Loss
The Purpose
Establish a strategy to keep your assets and data secure through the end of their life cycle.
Key Benefits Achieved
Designed and completed:
- Asset Security Policy
- Asset Disposal Strategy
Activities
Outputs
Develop asset security policy.
- Asset Security Policy
Define policies, processes, and workflows for hardware disposal/recovery.
- Hardware Disposal Workflow
Define policies, processes, and workflows for software retirement/harvest.
- Software Disposal Workflow
Module 4: Develop the Roadmap
The Purpose
Instill proactive contract management and develop implementation timeline.
Key Benefits Achieved
Designed and completed:
- Audit defense strategy
- ITAM roadmap
Activities
Outputs
Define contract management processes.
- Contract Management Policy
Develop audit management processes.
- Audit Defense Policy
Develop an asset management roadmap.
- Asset Management Roadmap
Develop a communications plan.
- ITAM Communication Plan
