Prepare Your Organization to Successfully Embrace the “New Normal” Storyboard

Author(s): Ben Dickie

  • Info-Tech recommends a three-step approach for adapting to the new normal: begin by surveying crucial changes that will occur as a result of the COVID pandemic, assess their relevance to your organization’s unique situation, and create an initiatives roadmap to support the new normal.
  • This mini-blueprint will examine five key themes: changing paradigms for remote work, new product delivery models, more self-service options for customers, greater decentralization and agility for organizational decision making, and a renewed emphasis on security architecture.

Tags

COVID-19, coronavirus, IT strategy, new normal, customer experience management, CXM, CRM, digital strategy, business-continuity, crisis-management, covid19

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Thought model representing Prepare Your Organization to Successfully Embrace the “New Normal”

Prepare Your Organization to Successfully Embrace the “New Normal”

The COVID-19 crisis will pass – but some of the changes it has brought to organizations are here to stay. IT must be ready to adapt!

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