IT service management (ITSM) is about enabling IT leaders to align their strategy and deliver services that will support business goals and objectives. However, the service management roadmap can be bumpy, and without proper planning to avoid the risks, the entire improvement program can be derailed. Info-Tech research indicates that 65% of ITSM projects fail to achieve the benefits of ITSM.
IT Managers need to be aware of the risks involved in ITSM implementations, and develop strategies for avoiding the bumps. Avoid the five common pitfalls below to ensure that maturity benefits are achieved: