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Determine which business transactions are most critical to the organization. This phase will take you through the following activities:

  • Create the project charter.
  • Document business transactions.
  • Establish scoring criteria.
  • Estimate impact of downtime for each application.
  • Assign transaction criticality.

Prioritizing each business transaction is critical to the success of performance management implementation. It is not feasible or practice to try and implement a solution that will address all transactions right at the start. Limit the scope and leverage an iterative pilot approach.

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Establish a Program to Enable Effective Performance Monitoring

Maximize the benefits of infrastructure monitoring investments by diagnosing and assessing transaction performance, from network to server to end-user interface.

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