This project will help you reconfigure service support at your organization to a shift towards a DevOps and Agile environment. Read our concise Executive Brief to understand how IT directors and managers can reconfigure service support to support the DevOps and Agile approach to service by introducing swarming practices, review Info-Tech's methodology, and understand the four ways we can support you as you complete this project.
Build a Swarming Pilot Project – Executive Brief
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TagsService desk, collaboration, intelligent swarming, swarming model, DevOps, Agile, team efficacy, knowledge sharing, service desk improvement, pilot project, service support, service support improvement, change management, reduce silos, mature service desk, proof of concept, collaborative support, total contact ownership
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Build a Swarming Pilot Project
Optimize your service support and become more DevOps compatible.