Service Desk

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Sample Communication Plan When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
Service Desk Efficiency Calculator The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
Service Desk Executive Presentation Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
Service Desk Internal Service Level Agreement Template Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.