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Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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Use this blueprint as a guide to help you identify ways to improve your service desk.
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Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.
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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Use this template as a starting point for building out an improvement plan in presentation format.
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Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
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The purpose of the blueprint is to provide small/medium businesses (SMB) with the basic vendor management necessities to maximize their IT vendor investment. SMBs...
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
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