Right-Size the Service Desk for Small Enterprise Storyboard

Author(s): Sandi Conrad

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This guide will take you through best practices for managing a small enterprise service desk, including topics on:

  • Defining roles and responsibilities.
  • Queue management and ticket handling.
  • Categorization and reporting.
  • Incident and service request management.
  • Preparing for a self-serve portal.

View the Complete Blueprint:

Right-Size the Service Desk for Small Enterprise

Turn your help desk into a customer-centric service desk.

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