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Service Desk Technician II

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...

Prototype One Pager

Use this template to create a one-pager that summarizes your prototyping results and helps you build a budget pitch.

Agifall: The Portfolio Strikes Back

Executive decision makers are increasingly frustrated by the lack of timeline commitment coming from Agile projects. The leaders are reclaiming their ability to do their...

How to Measure Throughput and Win the Business’ Trust

The business needs IT to deliver more projects and work orders every day. Common activity and velocity-based metrics used by application development leaders do not create...

Seven Reasons You Need a Data-Driven Approach to Application Lifecycle Management

Financial services organizations need to manage compliance, change, and efficiency across complex application portfolios. An end-to-end traceable, data-driven ALM...

System Maintenance Policy – NIST

Use Info-Tech's Maintenance Policy to define how system maintenance procedures will operate.

Business Impact Analysis Tool

Rank your services and systems by criticality.

Capacity Plan Template

Customize this template for a ready-to-use capacity management plan.

Establish Realistic IT Resource Management Practices

To properly allocate project work and establish more stable project timelines, PMOs and portfolio managers need to develop a reasonable and manageable approximation of...

Establish Realistic IT Resource Management Practices – Phases 1-3

This storyboard will help you develop practices to promote and maintain accurate resourcing data, while developing tactics to continually inform decision makers’...

Service Desk Technician II The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
Prototype One Pager Use this template to create a one-pager that summarizes your prototyping results and helps you build a budget pitch.
Agifall: The Portfolio Strikes Back Executive decision makers are increasingly frustrated by the lack of timeline commitment coming from Agile projects. The leaders are reclaiming their ability to do their...
How to Measure Throughput and Win the Business’ Trust The business needs IT to deliver more projects and work orders every day. Common activity and velocity-based metrics used by application development leaders do not create...
Seven Reasons You Need a Data-Driven Approach to Application Lifecycle Management Financial services organizations need to manage compliance, change, and efficiency across complex application portfolios. An end-to-end traceable, data-driven ALM...
System Maintenance Policy – NIST Use Info-Tech's Maintenance Policy to define how system maintenance procedures will operate.
Business Impact Analysis Tool Rank your services and systems by criticality.
Capacity Plan Template Customize this template for a ready-to-use capacity management plan.
Establish Realistic IT Resource Management Practices To properly allocate project work and establish more stable project timelines, PMOs and portfolio managers need to develop a reasonable and manageable approximation of...
Establish Realistic IT Resource Management Practices – Phases 1-3 This storyboard will help you develop practices to promote and maintain accurate resourcing data, while developing tactics to continually inform decision makers’...

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