All Research

Shift-Left Stakeholder Buy-In Presentation

Use this template to build the business case and get everyone on board with the shift-left optimization initiative.

Optimize the Service Desk With a Shift-Left Strategy – Phase 2: Design Shift Left Model

This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.

Shift-Left Action Plan

Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.

Knowledge Management Workflows

Use this template to document service desk process workflows for knowledge creation, usage, and review.

Self-Service Portal Checklist

Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.

Self-Service Resolution Workflow

Use this template to document the process through which users will interact with the self-service portal to resolve their issue.

Optimize the Service Desk With a Shift-Left Strategy – Phase 3: Implement & Communicate

This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.

Incident Management Workflow

Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.

Lean Development Readiness Assessment

Use the Lean Development Readiness Assessment to where to start on your journey toward leaner development.

Gov 2.0: Government as a Platform

Government as a Platform is the right thought and execution model for a digital government.

Shift-Left Stakeholder Buy-In Presentation Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
Optimize the Service Desk With a Shift-Left Strategy – Phase 2: Design Shift Left Model This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
Shift-Left Action Plan Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
Knowledge Management Workflows Use this template to document service desk process workflows for knowledge creation, usage, and review.
Self-Service Portal Checklist Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
Self-Service Resolution Workflow Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
Optimize the Service Desk With a Shift-Left Strategy – Phase 3: Implement & Communicate This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
Incident Management Workflow Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
Lean Development Readiness Assessment Use the Lean Development Readiness Assessment to where to start on your journey toward leaner development.
Gov 2.0: Government as a Platform Government as a Platform is the right thought and execution model for a digital government.

Topics

Types of Content

Schedule Your Call