All Research

Improve Application Development Throughput – Phase 1: Conduct a Current State Analysis

This phase of the blueprint, Make Development Teams Leaner and Improve Time-to-Release In Five Steps, will help you identify the inefficiencies, bottlenecks, and other...

Lean Implementation Roadmap Template

Use the Lean Implementation Roadmap Template to ensure your team and stakeholders understand how and why you are becoming leaner.

Improve Application Development Throughput – Phase 2: Define the Lean Future State

This phase of the blueprint, Make Development Teams Leaner and Improve Time-to-Release In Five Steps, will help you customize principles and practices to address...

Improve Application Development Throughput – Phase 3: Create an Implementation Roadmap

This phase of the blueprint, Make Development Teams Leaner and Improve Time-to-Release In Five Steps, will help you prioritize your development optimization initiatives in...

Optimize the Service Desk With a Shift-Left Strategy

Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...

Optimize the Service Desk With a Shift-Left Strategy – Executive Brief

Read our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four...

Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3

This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.

Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift Left

This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.

Shift-Left Prerequisites Assessment

Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.

Shift-Left Strategy

Use this template to document the strategy to shift service support left.

Improve Application Development Throughput – Phase 1: Conduct a Current State Analysis This phase of the blueprint, Make Development Teams Leaner and Improve Time-to-Release In Five Steps, will help you identify the inefficiencies, bottlenecks, and other...
Lean Implementation Roadmap Template Use the Lean Implementation Roadmap Template to ensure your team and stakeholders understand how and why you are becoming leaner.
Improve Application Development Throughput – Phase 2: Define the Lean Future State This phase of the blueprint, Make Development Teams Leaner and Improve Time-to-Release In Five Steps, will help you customize principles and practices to address...
Improve Application Development Throughput – Phase 3: Create an Implementation Roadmap This phase of the blueprint, Make Development Teams Leaner and Improve Time-to-Release In Five Steps, will help you prioritize your development optimization initiatives in...
Optimize the Service Desk With a Shift-Left Strategy Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
Optimize the Service Desk With a Shift-Left Strategy – Executive Brief Read our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four...
Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3 This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift Left This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
Shift-Left Prerequisites Assessment Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
Shift-Left Strategy Use this template to document the strategy to shift service support left.

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