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Zero-Touch Provisioning and Support Plan

Capture your zero-touch decision points and communicate their benefits to gain buy-in from your business stakeholders.

End-User Device Build Book Template

Document the different standard provisioning packages and device builds for your environment.

Interview: Zendesk and the State of the CCaaS Market

John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service...

Alcatel-Lucent Enterprise Reports Positive Revenue Growth for Q2

On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.

Integrated Casino Industry Reference Architecture

An industry reference architecture is comprised of tools, templates, and a validated view of integrated casino business capabilities that help CIOs and casino, hotel, and...
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Integrated Casino Industry Reference Architecture Guide

An industry reference architecture is comprised of tools, templates, and a validated view of integrated casino business capabilities that help CIOs and casino, hotel, and...

Integrated Casino Industry Reference Architecture Template

Use this template in conjunction with the Integrated Casino Industry Reference Architecture.

Understand the Data and Analytics Landscape

The key to landscaping your data environment lies in ensuring foundational disciplines are optimized with a recognition for the interdependency among the various disciplines.

Understand the Data and Analytics Landscape Storyboard

This deck will provide a base understanding of the core disciplines that make up an organization’s data and analytics landscape. The various disciplines explained in this...

Is Your Vendor Really Your Partner?

Is there anything wrong with referring to your third-party relationships as partners? The debate by customers has been going on for decades with great passion in both...
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