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This template identifies key organizational leaders and questions needed to understand top priorities. Use this template as a starting point to interview your...
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Your bank is rushing to adopt AI/ML; modernizing your data strategy is critical for success.
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Amazon Connect emerged as a significant beneficiary to product announcements at AWS’s re:Invent 2025 conference. However, the solution’s architecture still straddles CCaaS...
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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design –...
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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A valuable PPT template to build a clear, compelling statement of your service’s purpose and value to help land approval and funding for it.
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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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UKG, a leader in HR management systems, has introduced their Workforce Operating Platform. This platform unifies human capital management, workforce management, and...
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This deliverable will assist in prioritizing trends for the organization.
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Assist the member with creating a simplified overview of each trend and analyze the impacts on the business.
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