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We outline our point of view on the current state of modernization in the Canadian federal government and offer our latest playbook and frameworks to support GC leaders in...
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Use this template to record key insights from your hardware asset management improvement exercises.
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Record detailed responsibilities for your hardware asset management practice.
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Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from...
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Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
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Use this template to develop a communications plan for your service desk consolidation project.
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Use this template to organize the service desk consolidation project and communicate the scope and parameters.
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Use this template to document the consolidation project’s objectives, current and target state, and transition plan.
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Use this presentation template to communicate the project to key stakeholders.
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