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Insights Into Software Selection 2025In this report, we explore 10 key practices from across the software selection lifecycle. Supported by the latest data and combined with practical next steps, this research... |
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Review: Microsoft’s AI Tour in Toronto, Dec. 2024Microsoft’s AI Tour visited Toronto, ON, on December 3, 2024. The event primarily showcased Microsoft’s latest AI offerings and their capabilities. There were several other... |
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Handy.ai Case Study: AI for Process Orchestration and AutomationHow AI is used in process orchestration and automation. |
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Threat Landscape Briefing – December 2024This monthly recording covers topics such as cyber threat trends, nation states, cyber criminals, hacktivists campaigns, data breaches, control strategies, and exposure to... |
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Service and IT Operations Strategy and Roadmap TemplateA customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation. |
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Business-ITOps Alignment WorkbookAn Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements. |
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Service and Operations Task Planning and Role Assignment ToolAn Excel-based template to document and prioritize activities. |
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Service and Operations Strategy AssessmentAn easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices. |
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Create a Service Management and IT Operations Strategy – Phases 1-3A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational... |
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Create a Service Management and IT Operations StrategyDevelop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals. |
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