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Dramatic and unpredictable shifts in leadership priorities and expectations can damage employee engagement and thwart productivity. As an IT leader accountable for the...
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When a PMO attempts to implement a new resource management strategy, the response from employees, who assume they are going to be downsized, cut, reallocated, or...
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Last week we had the pleasure of hosting the 13th annual Predictions Dinner in New York. In addition to an inspired conversation with Deloitte's Bill Ribaudo, and my...
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Hotels, casinos, and restaurants are a hot bed of credit card, personal, and other sensitive data that criminals find very attractive. Due to the seasonal nature of the...
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Recently, it has come to light that the NSA has had many of its top secret operations breached. If even the NSA can experience a breach of this nature, what does this...
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Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.
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Right-size your business continuity plan based (BCP) on your organization’s tolerance for downtime and data loss. This note provides industry-specific considerations to...
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Right-size your business continuity plan based (BCP) on your organization’s tolerance for downtime and data loss. This note provides industry-specific considerations to...
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