Tools

AIOps ROI Calculator

Estimate the return on investment to determine if the benefits related to implementing AI and ML will be worth the cost and effort.

AIOps Requirements Workbook

This spreadsheet will help you formalize AIOps selection and set a starting point for platform evaluation.

Customer Satisfaction Metrics Library

Find the right customer satisfaction metrics and definitions.

Customer Satisfaction Metrics Diagnostic

Determine which customer satisfaction metrics you should really be measuring.

Exponential IT Roadmap Workbook

A structured tool to help you prioritize Exponential IT initiatives and build a roadmap to ensure success.

Sample AI Business Case Analysis

Use this completed sample of an AI business case analysis to better understand how to categorize, document, and evaluate the key components of a strong business case.

SCaaS TCO Calculator

A tool to assist with calculating the TCO for a SCaaS solution.

SCaaS Contract Negotiation Terms Prioritization Checklist

This tool will help you prioritize your negotiation of key terms. When negotiating a contract, it's essential to decide which terms are non-negotiable and which ones have...

SCaaS Key Vendor Fiscal Year End Calendar

A tool to track the fiscal year ends of major software vendors.

RASCI Chart for SCaaS

A template to help ensure every role, project, or task has an accountable party.
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