Tools

Catalog of Resources for Public Health Practice

A comprehensive list of business-aligned health information management and health information technology solution sets including diagnostics, blueprints, workshops,...

Optimize Software Pricing in a Volatile Competitive Market Workbook

This workbook contains product pricing priorities, interviewee tracking, sample questions, and “critical” competitive information, which enables the price team to...

Project RACI Chart

The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization...

Customer Service Business Process Shortlisting Tool

This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...

Customer Service Systems Strategy Tool

This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...

Customer Service Initiative Scoring and Roadmap

This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning,...

ITSM Tool Training Schedule

Use the tool to create your new tool training roadmap.

Cloud Operations Design Sketchbook

Use this tool to capture the cloud operations design as you build it and review examples.

Cloud Maturity Assessment

Assess the intensity and cloud maturity of your IT operations for each of the key cloud workstreams: Consume, Host, and Build.

Security Policy Prioritization Tool

The Security Policy Prioritization Tool helps your organization prioritize your policy suite based on Importance, Ease to Implement and Ease to Enforce.
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