Tools

SharePoint for ECM Planning Tool

This tool is a comprehensive checklist of detailed work items required to build and operate a content repository in SharePoint.

Enterprise Data Models

Use this Archi file in conjunction with the blueprint Create and Manage Enterprise Data Models.

Enterprise Architecture Tool Selection

An excerpt from the Create and Manage Enterprise Data Models blueprint.

Data Modeling Playbook

A step-by-step playbook to create your data models.

Digital Risk Profile Tool

Use this tool to identify which risk categories are of primary concern to your organization based on your internal and external environment, as well as set of predefined...

Product Roadmap Tool

An optional tool to help you build out and visualize your first roadmap.

Product Backlog Item Prioritization Tool

An optional tool to help you capture your product backlog and prioritize based on your given criteria.

Ticket and Call Quality Assessment Tool

Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...

Service Desk Roadmap

The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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