Research Notes

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Outsource Network Management in Gaming & Hospitality – Executive Brief Read this Executive Brief to understand why you should consider outsourcing network management.
Build a Strong Technology Foundation for Customer Experience Management – Executive Brief Read this Executive Brief to understand the growing traction behind CXM, why you should embark on a CXM project, and why it is important to do so now.
Leverage Big Data by Starting Small – Executive Brief Read this Executive Brief to understand key business drivers, value proposition, and the art of the possible of leveraging big data.
Create an IT View of the Service Catalog – Executive Brief Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
Prepare and Defend Against a Software Audit – Executive Brief Read this Executive Brief to understand which key indicators and red flags vendors are looking for when examining audit candidates to help reduce the odds of an audit.
Tame the Project Backlog – Executive Brief This executive brief will help you gain buy-in for implementing more disciplined project backlog management processes.
Implement an IT Chargeback System – Executive Brief Read this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT costs,...
Consolidate Your Data Centers – Executive Brief Read this Executive Brief to understand why an effective 12 to 18 month planning process is the key to capturing consolidation benefits and avoiding unforeseen costs.
Select and Implement an IT PPM Solution – Executive Brief Read this Executive Brief to understand why it is important to carefully plan out the project portfolio management (PPM) solution selection and implementation process....
Develop a Web Experience Management Strategy – Executive Brief Web Experience Management (WEM) suites are a rapidly maturing and dynamic market, with a landscape full of vendors with cutting edge solutions and diverse offerings. As a...

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