Notes and Videos

Build an AI Strategy Around Your Use Cases 

Organizations looking to embrace AI often lead with a technology-first agenda, expecting to determine use cases later. Learn why this approach sets organizations up for...

Survey Says: Insights From the Service Desk Satisfaction Diagnostic

Discover key findings from our Service Desk Satisfaction Survey pilot, highlighting what users love, what frustrates them, and where we've seen the biggest opportunities to...

The Enrollment Cliff and the Inevitability of the Autonomized Organization

Universities and colleges will experience a dramatic decline in the number of students starting classes next year, leading to a lack of workers available to sustain our...

“If a Report Falls in the Forest and No One Reads It…”

The problem is not that some reports are always useless, it is that they are only sometimes useful. Explore how AI and a practical framework for topic modeling can help you...

The Integrated Landscape

In the age of information where data is gold, over 80% of data assets are unmined documents, emails, and digital assets that detail the story of your organization. Explore...

To Be a CISO, Master These Skills

The role of today’s security leader goes beyond just securing data; they are a transformative force driving organizational objectives. Empower CISOs to find the sweet spot...

Harnessing AI for Change: Modernizing Legacy Architecture

Explore how AI can serve as a transformative force in revitalizing outdated systems. Learn innovative AI-driven strategies that facilitate the integration of modern...

ITFM: The Rise of IT Security Costs

IT security costs have risen dramatically over the past 12 months. Learn what's behind the makeup of that security spend and how it is affecting IT budgets. Learn more in...

Establish a Roadmap for Integrated and Dynamic Risk Management Keynote

Navigate the Risk Challenge: Overcome Complex Threats in Today’s Unpredictable Environment Deck– Learn to navigate and embrace the inevitable challenge of risk.

ITFM – Metrics & KPIs for IT Financial Management 

Explore essential metrics and key performance indicators to track your IT financial management journey. Learn more in this Info-Tech LIVE 2025 Lightning Round presentation. 
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