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Application Development Case Study of a Large Health Insurance Provider

A health insurance provider that covers nearly 60 million people across all 50 states had high-priority mobile application and portal strategy projects on its agenda....

Vendor Management Case Study of a Regional Grocery Chain

A lack of standardized vendor management process inhibited a grocery retailer from optimizing the value of its IT vendor portfolio and effectively managing risk in certain...

Service Desk Case Study of Olmsted Medical Center

Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...

ITSM Case Study of a Financial Services Technology Provider

A financial technology solutions provider has been experiencing tremendous growth, spurring the number of departments, systems, and services to support it.

HRIS Selection Case Study for a Large Property Management Firm

Over the course of 50 years, the Company has become one of North America's largest investors, owners, and managers of commercial real estate. The Company's HR information...

IT Strategy Case Study of a Large Manufacturing Company

Increasing business complexity has been driven by both organic growth and acquisitions. IT had to align its people, projects, and resources with the Company's innovative...

IT Strategy Case Study of a Mid-Sized Health Care Organization

Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new...

Cloud Strategy Case Study of a Large Food Producer

The current IT team of an international food producer provided IT services to all sister companies in North American, and was stretched for resources and time. An...

Cloud Strategy Case Study of a State Department Federal Credit Union

Since 1935, State Department Federal Credit Union (SDFCU) remains committed to serving its 68,000+ members worldwide. SDFCU needed IT to provide value-added services for...

Right-Sizing DRP Case Study of a State Government Agency

Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to...
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