Case Studies

Service Support Strategy Example – Continual Improvement

This document provides an example of a service support strategy with a focus on continual improvement.

Service Support Strategy Example – Higher Education

This document provides an example of a service support strategy with a focus on higher education.

Service Support Strategy Example – Insourcing

This document provides an example of a service support strategy with a focus on insourcing.

Service Support Strategy Example – Outsourcing

This document provides an example of a service support strategy with a focus on outsourcing.

Case Study: Practical, Right-Sized DRP

Use this example to understand the governance and incident response components of a DRP and to show that your DRP project does not need to be as onerous as imagined.

Apps Rationalization Case Study of Olmsted Medical Center

Olmsted Medical Center recruited Info-Tech Research Group to conduct an on-site workshop to kickstart its long-term application rationalization process. During the...

Data Architecture Case Study of Olmsted Medical Center

Olmsted Medical Center provides healthcare to communities in southern Minnesota via a centralized hospital and 13 clinical locations. Olmsted has recently implemented an...

DRP Case Study of a Global Chemical Manufacturing Firm

The Americas IT department of a global chemical manufacturing firm had made significant strides in building redundancy and resiliency within the environment. However,...

DRP Case Study of a Large Tourism Complex

A large American tourism complex had some system backup capabilities, but no disaster recovery plan (DRP). The data center was housed in a 90-year-old wooden building...

DRP Case Study of a Mid-Sized Credit Union

A highly-virtualized credit union located in the eastern US has made great strides in building redundancy in the main data center. However, apart from two major...
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