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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...
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Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...
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Use this tool to document available skills and create a training plan to facilitate your systems management initiative.
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Use the Systems Management Feature Evaluation Tool to generate a shortlist of solutions based on your specific needs
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
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Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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