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Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
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Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases...
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XebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables...
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Organizations with .net development practices use TFS for source code management. TFS could be the heart of your Agile and DevOps practices if you used all the features...
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SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.
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Cherwell is overhauling its global channel program. These changes will continue to drive stellar customer service, but don’t use it as an excuse to outsource Cherwell...
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This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
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This template will help you document the service support strategy as you work through the project blueprint.
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ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes...
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