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Use the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy.
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Use the Mentoring Agreement Template to ensure understanding and agreement between both parties of the mentoring relationship.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
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Some upfront planning can lead to more valuable site visits and more prevented incidents.
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Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.
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This template contains examples of ticket intake workflows.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
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This template will help you communicate the results of your service desk improvement projects to your leadership team.
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This storyboard will help you identify opportunities to provide quality and consistent customer service.
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