Improve Service Desk Ticket Intake – Phase 2: Improve Ticket Channels

Author(s): Ken Weston

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Assess your ticket channels for potential improvements. This phase will take you through the following activities:

  • Investigate voice and self-service channels.
  • Review best practices for instant messaging, walk-up, site visit, email, and fax.

Use this phase as part of the full blueprint, Improve Service Desk Ticket Intake.

View the Complete Blueprint:

Improve Service Desk Ticket Intake

Stop settling for “good enough.”

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