Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket Channels

Author(s): Ken Weston

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Prioritize channels for improvement. Align your optimization criteria and improvements with business goals and the shift-left strategy. This phase will take you through the following activities:

  • Identify goals for improvement.
  • Benchmark your current service support quality metrics.
  • Select channels that align with your goals.

Use this phase as part of the full blueprint, Improve Service Desk Ticket Intake.

View the Complete Blueprint:

Improve Service Desk Ticket Intake

Stop settling for “good enough.”

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