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This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Read this executive brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Use this tool to determine if implementing a chatbot can create an ROI for your organization.
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Use this tool to record the metrics necessary to manage the success of your chatbot.
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The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...
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Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.
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IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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