Service Desk - Templates & Policies

Patch Management Policy

The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...

IT Triage and Support Policy

Use this policy template to define and support triage and support operations.

Server Configuration Policy

The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.

Data Center Access Policy

The data center access policy will outline the standards for regulating access to the company data center(s).

Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Systems Management SOP Template

Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...

Service Definition Checklist

Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.

Service Desk Internal Service Level Agreement Template

Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.

Internal SLA Process Flowcharts

Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.

Knowledgebase Article Template

An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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