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Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
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Use this template to develop a communications plan for your service desk consolidation project.
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This template will help you document the service support strategy as you work through the project blueprint.
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Use this template to document service desk process workflows for knowledge creation, usage, and review.
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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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This quick guide is designed to help you build a business case to implement a change management process.
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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