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Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...
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Use the template to build out your proposal to transform your field technical support services.
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Review and edit the template to suit your project requirements.
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Identify the most common decisions you will need to make and prepare for your implementation project.
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Prioritize and prepare for tool rollout plan.
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
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