|
Identify the most common decisions you will need to make and prepare for your implementation project.
|
|
|
This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.
|
|
|
Review and edit the template to suit your project requirements.
|
|
|
Document your procedures to identify control points and areas of opportunity.
|
|
|
Some upfront planning can lead to more valuable site visits and more prevented incidents.
|
|
|
This template will allow you to create a detailed RFP for your outsourcing agreement.
|
|
|
Use this tool to help you estimate the number of resources required to support your demand over time.
|
|
|
Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.
|
|
|
Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
|
|
|
Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
|
|
