Service Desk - Storyboard

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Reduce Shadow IT With a Service Request Catalog Storyboard Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
Design a VIP Experience for Your Service Desk Storyboard Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...
Build Better Workflows Storyboard Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
Build a Service Desk Consolidation Strategy – Phases 1-3 Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.