Operations - Templates & Policies

Service Desk Consolidation Stakeholder Presentation Template

Use this presentation template to communicate the project to key stakeholders.

Service Desk Consolidation Strategy Template

Use this template to document the consolidation project’s objectives, current and target state, and transition plan.

Service Desk Consolidation Project Charter Template

Use this template to organize the service desk consolidation project and communicate the scope and parameters.

Workflow Activity: Onboarding Example

Use this workflow as an example of the output of an onboarding workflow-improvement activity.

VIP Support Process Workflow Example

Use this template as an example to follow and document your own VIP support process.

Reduce Shadow IT with a Service Request Catalog Communications Template

Use this template to create a presentation and communications plan for launching the new service and service request catalog.

Service Desk VIP Procedures Template

Use this template to document your service desk procedures for handling VIP or executive tickets.

Cloud Operations Organizing Framework: Executive Brief

Use this template to communicate the cloud operations diagram to key stakeholders.

VIP Support Service Communication Template

Customize this template to communicate and market the VIP service to its stakeholders and users.

Disaster Recovery Testing Program Summary

Use this template to outline your organization's DR testing program.
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