Transform Your Field Technical Services Storyboard

With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...

Define Service Desk Metrics That Matter Storyboard

Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...

Improve Service Desk Ticket Queue Management – Storyboard

This storyboard will review best practices and advice for improving ticket queue management at the service desk.

Analyze Your Service Desk Ticket Data – Phases 1-3

Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.

Staff the Service Desk to Meet Demand – Phases 1-3

This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.

Accelerate your Automation Processes – Phases 1-2

Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide...

Manage Active Directory in the Service Desk – Phases 1-2

​Manage your Active Directory from the service desk by controlling provisioning, updating, and deprovisioning resources with clean data. Juggle proper security oversight...

IT Service Management Selection Guide – Phases 1-2

Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.

Incident Management for Small Enterprise – Phases 1-3

Responding and recovering quickly from unplanned incidents is a critical path to become a trusted partner for the business. This storyboard will walk you through the...

Build a Chatbot Proof of Concept – Phases 1-3

Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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