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Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
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Establish a right-sized and realistic approach to DR testing that delivers durable value to your organization.
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Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
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Adapt how you approach downtime and data loss risk, particularly for SaaS solutions. No control over the software does not mean no resilience.
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This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
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Cut through the noise to identify core requirements, using NIST 800-34, HIPAA, and PCI DSS as examples.
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Learn how to set up a customer feedback program for your service desks.
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This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
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This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help...
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