Build Better Workflows Storyboard

Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.

Take a Realistic Approach to Disaster Recovery Testing Storyboard

Establish a right-sized and realistic approach to DR testing that delivers durable value to your organization.

Design a VIP Experience for Your Service Desk Storyboard

Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...

Reduce Shadow IT With a Service Request Catalog Storyboard

Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...

Mitigate the Risk of Cloud Downtime and Data Loss Storyboard

Adapt how you approach downtime and data loss risk, particularly for SaaS solutions. No control over the software does not mean no resilience.

Transition Projects Over to the Service Desk Storyboard

This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...

Ensure DRP and BCP Compliance With Industry Standards Storyboard

Cut through the noise to identify core requirements, using NIST 800-34, HIPAA, and PCI DSS as examples.

Take Action on Service Desk Customer Feedback Storyboard

Learn how to set up a customer feedback program for your service desks.

Define Requirements for Outsourcing the Service Desk – Storyboard

This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...

Design Your Cloud Operations – Storyboard

This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help...
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