Implement Crisis Management Best Practices – Phases 1-4

Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.

Optimize the Service Desk With a Shift Left Strategy – Phases 1-3

This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.

Optimize the Service Desk With a Shift Left Strategy – Phase 1: Prepare to Shift Left

This is phase 1 of the Optimize the Service Desk With a Shift Left Strategy blueprint.

Optimize the Service Desk With a Shift Left Strategy – Phase 2: Design Shift Left Model

This is phase 2 of the Optimize the Service Desk With a Shift Left Strategy blueprint.

Optimize the Service Desk With a Shift Left Strategy – Phase 3: Implement & Communicate

This is phase 3 of the Optimize the Service Desk With a Shift Left Strategy blueprint.

Responsibly Resume IT Operations in the Office – Phases 1-5

As the post-pandemic landscape begins to take shape, ensure that IT can effectively prepare and support your employees as they return to the office.

Responsibly Resume IT Operations in the Office – Phase 2: Repatriate People to the Office

Prepare to return your employees to the office. Ensure that IT takes into account the health and safety of employees while creating an efficient and sustainable working...

Responsibly Resume IT Operations in the Office – Phase 3: Repatriate Assets to the Office

Prepare the organization's assets for return to the office. Ensure that IT takes into account the off-license purchases and new additions to the hardware family that took...

Responsibly Resume IT Operations in the Office – Phase 4: Repatriate Workloads to the Office

Prepare and position IT to support workloads in order to streamline office reintegration. This may include leveraging pre-existing solutions in different ways and...

Responsibly Resume IT Operations in the Office – Phase 5: Prioritize Your Tasks and Build the Roadmap

Once you've identified IT's supporting tasks, it's time to prioritize. This phase walks through the activity of prioritizing based on cost/effort, alignment to business,...
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VL Methodology