Transition Projects Over to the Service Desk Storyboard

Author(s): Mahmoud Ramin

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This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction improvement. Read through this research to help:

  • Learn service desk integration into the project management lifecycle.
  • Build a list of action items and a checklist for support transition.
  • Transfer technical knowledge to the service desk.

View the Complete Blueprint:

Transition Projects Over to the Service Desk

Increase the success of project support by aligning your service desk and project team.

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