Operations - Solution Sets

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Optimize the DRP for Business-Critical Analytics

Analytics presents difficult challenges for DR planning. Source data continues to grow, increasing backup and restore costs, and the criticality of analytics is often not...
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Build a Service Desk Consolidation Strategy

Organizations that have acquired more than one service desk through mergers or natural growth are likely to struggle with a lack of agility, high operating costs, and low...
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Negotiate SaaS Agreements That Are Built to Last

Review your SaaS contracts to leverage your unique position during negotiations and find substantial cost savings.
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Master Contract Review and Negotiation for Software Agreements

Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.
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Document and Maintain Your Disaster Recovery Plan

The traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis.
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Discover the Secrets of ITSM Licensing

Evaluating your desired ITSM vendor and negotiating the software agreement can be daunting. Vendors do this for a living, so it’s important that you come to the table...

Extend the Service Desk to the Enterprise

Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department and improve end-user...
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Select the Optimal Disaster Recovery Deployment Model

Developing disaster recovery is a crucial function of the IT department, and infrastructure managers are tasked with executing the plan. While the majority of...
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10 Secrets for Successful Disaster Recovery in the Cloud

Disaster recovery (DR) is a great use case for kick starting your cloud adoption efforts. Cloud DR can also help you to optimize the on-demand pricing model by storing...
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