Infrastructure & Operations

Proof of Concept Template

This template will help you put together a repository of the information necessary to complete a proof-of-concept project and present it to executives for approval and...

Three Things Amazon Doesn’t Want You to Know About Alexa for Business

Before you implement Alexa for Business, make sure that it’s set up to actually save the end user time, instead of causing them more hassle.

Pole Vaulting the Chasm: Backup Software’s New Cloud Race

Cloud backup isn’t just about finding an offsite repository for on-premises backups. Backup software vendors know that increasingly you will need to backup data that is...

Backup the “Hard” Way: Appliance vs. Software

In an increasingly abstracted and software-defined infrastructure, many organizations are paradoxically looking to hardware appliances for backup and data availability...

Is Oracle Finally Poised to Catch up in the Cloud?

Oracle has been late to arrive to the “cloud wars” where Amazon.com (AMZN), Microsoft (MSFT), IBM (IBM), and Google (GOOG) have dominated both on the balance sheet and in...

Infrastructure Service Catalog Mind Map Example

Build a mind map of the services offered by IT Infrastructure & Operations based on this example.

Service Rate Sheet

Use this tool to estimate the cost of repeatable infrastructure services.

Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.

Infrastructure Service Workflows

Use this template to develop the first iteration of your service delivery process.

Develop an IT Infrastructure Services Playbook – Phase 2: Build Workflows and an Infrastructure Services Playbook

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.
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